Shipping & Returns
Shipping is charged at a standard rate, regardless of the weight of your parcel.
We use Australia Post for all deliveries.
We aim to ship all orders within 5 business days. The below guide is generally how long it takes Australia Post to deliver orders after they have been shipped. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for lost, misplaced or damaged packages once your order has been delivered.
Costs & Delivery Times
Australia - $15
For Australian deliveries, we use Australia Post express delivery.
The below times are from the date of dispatch. We aim to dispatch all orders within 5 business day from the date of order.
|NSW/ACT||1 - 3 business days|
|QLD/VIC/SA||2 - 4 business days|
|WA/TAS/NT||2 - 5 business days|
New Zealand - $30
Orders to New Zealand generally take 4-7 business days from dispatch.
For all international order enquiries outside of New Zealand, please contact firstname.lastname@example.org
International Customs Duties
Sometimes international customs tariffs will be charged when your parcel is delivered. Unfortunately, we have no control over these tariffs and are unable to forecast whether tariffs will be charged on your order. Customs tariffs are the responsibility of the customer purchasing online. It is best to contact your local post office to discuss these charges in advance.
Can I track my order?
Please Contact Us to confirm your tracking details if you have not received tracking details within 2 business days.
Can I change my delivery address?
No. Once you place your order, it is automatically inputted into our system so updates are not possible. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please Contact Us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
If a delivery driver deems the address safe, they will use "Safe Drop" to leave the parcel. If you think this may be an issue, please contact us as soon as your order is placed so we can make a note that a signature is required.
Can I Have My Order Delivered to a Different Address from my billing address?
Yes. Simply add an additional address during checkout.
Can I pick up my order?
No, unfortunately we do not offer a collection service from our warehouse. All orders will be posted.
Purchases made on the Sydney Kings e-commerce site (shop.sydneykings.com.au) may be returned by the customer for any reason within 30 days of shipment if un-washed, un-worn and in new condition with all original components and tags still intact. Sydney Kings does not cover return shipping costs or services. All returns must be accompanied by the below information. Refunds will be issued in the same form as the original payment within 5 business days from receipt.
shop.sydneykings.com.au order #
A note indicating the product you are returning and the reason for your return
Please send returns to:
Sydney Kings Basketball
P.O Box 375
Sydney Markets, NSW, 2129
To exchange an order, please return your original item (see “Returns”) and then place a new online order for a replacement item. By placing a new order immediately, your new product will arrive much faster.
Alternatively, you may wait until after your refund is processed (i.e., when your return product is received by our team) to place an exchange order.
What if my item is damaged or faulty?
In the unlikely event that you receive an item that is faulty or damaged, please contact us at (02) 8765 4478 or email@example.com before you send back your item.
Full contact details can be found at https://shop.sydneykings.com.au/contact-us