Shipping & Returns
Shipping is charged at a standard rate, regardless of the weight of your parcel.
We use Australia Post for all deliveries.
Please allow at least ten (10) working days for delivery from the receipt of your order and payment for your order. Delivery time is subject to stock availability, this period may be extended by up to 30 days by us and we will endeavour to provide you with reasonable notice of that extension. Please note that we cannot take any responsibility for the delay in parcel delivery due to circumstances affecting the postage companies. If you have any issues or questions with your delivery, please Contact Us.
Your order will be left in a safe place at your address as determined by our delivery drivers. Please ensure our delivery drivers have safe access to your property. We cannot take responsibility for lost, misplaced or damaged packages once your order has been delivered.
Costs & Delivery Times
Australia - $8.99
For Australian deliveries, we use Australia Post express delivery.
The below times are from the date of dispatch. We aim to dispatch all orders within 5 business day from the date of order.
|NSW/ACT||1 - 3 business days|
|QLD/VIC/SA||2 - 4 business days|
|WA/TAS/NT||2 - 5 business days|
International Customs Duties
Sometimes international customs tariffs will be charged when your parcel is delivered. Unfortunately, we have no control over these tariffs and are unable to forecast whether tariffs will be charged on your order. Customs tariffs are the responsibility of the customer purchasing online. It is best to contact your local post office to discuss these charges in advance.
Can I track my order?
Please Contact Us to confirm your tracking details if you have not received tracking details within 2 business days.
Can I change my delivery address?
If a mistake has been made, please contact us immediately, as we may be able to change your order details while it is still being processed. Unfortunately we are unable to update your order once it has been shipped. Please take as much care as possible when entering your address.
What if my delivery is delayed or lost?
If you feel as though your parcel has taken longer than you thought to arrive, or if you believe it is lost/missing, please Contact Us. Our team will do its best to get in touch with the courier company to investigate the situation. In some instances, it may be easier for you to get in touch with the courier company if you know the tracking details. However, our goal will be to ensure you receive the items you paid for.
If a delivery driver deems the address safe, they will use "Safe Drop" to leave the parcel. If you think this may be an issue, please contact us as soon as your order is placed so we can make a note that a signature is required.
Can I Have My Order Delivered to a Different Address from my billing address?
Yes. Simply add an additional address during checkout.
Can I pick up my order?
Unfortunately we do not offer a collection service from our warehouse. All orders will be posted.
Returns & Exchanges
Unless you notify iAthletic to the contrary by email, telephone, or facsimile transmission within fourteen (14) days of delivery of any Products and such notification is confirmed in writing within seven (7) days of its receipt by iAthletic, the Products shall be deemed to have been accepted by you.
iAthletic will accept product returns and provide you with (at iAthletic’s discretion) a replacement for the product (subject to availability), refund or repair where:
The Product delivered is faulty or is not of merchantable quality, or the Product delivered is not fit for its intended purpose, or the Product delivered does not match the description on the Site. If the Product delivered is faulty, not of merchantable quality, not fit for its intended purpose, does not match the description on the Site or covered under a warranty from the manufacturer, then please contact us on +61 3 8415 0264 or email email@example.com and one of our Customer Service Team will assist with your request.
To enable us to evaluate your return request, please provide us with:the Order number, invoice number or receipt number; a detailed description of the problem or the reason for your request to the return the Product; photograph(s) of product that is damaged during transportation (if it’s required we will advise you which email address to send it to); your name and contact details.
We will evaluate your return request and issue you with a Returns Authorisation Notice once we have received details of your return request. We will send you full return instructions and return address. If we feel the problem described requires clarification we may contact you to clarify in order to provide more efficient service.
Please send returns to:
38-40 Gale St,
Brunswick East, VIC 3057